There are some conversations that we are afraid of. An awkward subject raised with a boss. A difficult exchange with a close relative. Explaining bad news. These are understood.
There are also conversations that are awkward for a business. A discussion on the web about problems with a product, poor financial results, internal conflicts - all [...]

I remember my first trip to Sweden. As I was driven from the airport to Stockholm, I remember seeing these really tall, bright posts in the ground on either side of the road. I wasn’t sure what they were all about.
Some months later, I returned. With the snow falling fast, and already so thick on [...]

How are we doing with email? How did we do without it?
Or would we be better off without it.
A number of things have put e-mail at the top of the discussion list in recent weeks, from blogs to national TV. The BBC’s Money programme covered the topic last friday (March the 7th - if [...]

Following on from Part I and Part II - Vision, what is the mission statement?
The mission statement springs out of a clear vision statement. It plots the course towards the vision, describing the nature of what has to be done to get to there. It should address at least medium turn. A mission statement that [...]