Is it just me, or are e-mail and productivity at work just two things that don’t belong in the same sentence together? I find it amazing that companies invest so much money in deploying e-mail systems and yet spend nothing on training people to communicate effectively with them. Perhaps you work in a company that [...]

I’m a great believer in systems and analysis. In fact I think the whole world is one big interconnected system… But that’s a story for another day. One of the systems that is the biggest challenge to working out what needs doing and doing it is the email inbox. In most companies the email inbox [...]