Ogilvy on Writing Memos

This is very old, 1982 in fact, but 31 years on it is still solid advice, and Oglvy’s twitter account tweeted it. While is is about memos, it applies just as well to email. And while point 10 is harder in today’s global businesses, with flexible working and distributed locations, it is still the best […]

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Preventing The Next Foot-in-Mouth Outbreak

The local roads are decorated with “Foot and Mouth” notices, as another outbreak sets in around my home here in the UK. Infectious diseases are nasty things, with an amazing ability to propagate rapidly and to do great damage in the process. There is also a communication affliction that is now infectious, thanks to email: […]

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IM or E-mail? How to get your point across?

When working with others, good communication is a critical part of getting things done. Blackberry, instant messaging, e-mail, poor phones, all give the illusion of great communication, but sometimes they can actually take it away. There are some simple ways to put it back. This was all sparked by an interesting post over on Web […]

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e-mailing your way to oblivion

Is it just me, or are e-mail and productivity at work just two things that don’t belong in the same sentence together? I find it amazing that companies invest so much money in deploying e-mail systems and yet spend nothing on training people to communicate effectively with them. Perhaps you work in a company that […]

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Winning battles – starting with the inbox

I’m a great believer in systems and analysis. In fact I think the whole world is one big interconnected system… But that’s a story for another day. One of the systems that is the biggest challenge to working out what needs doing and doing it is the email inbox. In most companies the email inbox […]

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About Benjamin

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